Hakim Optical Warranty FRAUD

HAKIM OPTICAL IS FRAUDULANTLY ADVERTISING GOOD CUSTOMER SERVICE AND IS NOT DELIVERING ON IT.

For More Information & Many Comments go to: http://mangledspecsbyhakim.blogspot.com/

On December 15, 2007, I went to Hakim Optical at 617 Princess St., Kingston with my new prescription. My boyfriend helped me pick out two new pairs of frames, which fit extremely well and looked rather nice. I was not only happy with my selections, but I was also very pleased with how well they both fit. My first mistake was paying for everything in advance.

Actually, my first real mistake was going there at all!!! I asked the lady, who had to "fit" them whether I would receive my two pairs of glasses before the end of the year. She advised me that I would, even with the Christmas vacation schedule. It was supposed to be shortly after Christmas.

I waited and waited and waited ... for the phone call, so I could pick up my new specs. It never came. Finally, exasperated, I telephoned them on January 2, 2008. I was advised, by the manager, that they had been trying to reach me for days. Now, I had given them my phone number several times. It was recorded on a separate form, which they held, as well. No one bothered to check and it seems ludicrous that they were "allegedly" trying the same wrong number for days!!! My number begins with 547. The number they recorded on my invoice was 564 . That's in Ottawa. I'm in Kingston. Go Figure. The last 4 digits were not even close to mine! Incompetence. When I looked closely again at the invoice, I saw that some moron used the last 4 digits of my PN (their file number apparently) as the last 4 digits of my phone number. Morons.

When I went to pick them up and first tried on both pairs, I noticed immediately that they were very warped. One pair was so warped, that on the right side it stuck out over an inch from my face, while on the other side, it was nearly flush to my face. The manager started manipulating both pairs, but he made matters even worse. He bent the arms, twisted the frames, and did more bending and tweaking, which did not help at all. He totally mangled them, even more, if that was really possible.

I have had 3 prescriptions filled before, over the years. At no time before did this happen to me, but of course I had never gone to a Hakim store before either. I have never had to have glasses adjusted like this. As yet, I have been unable to find anyone who has had glasses given to them in such mangled condition, and I have asked many people. I tried to reach, what I thought was their head office through their website, but think it was just a call centre of some kind at a toll-free number and I only reached a telephone operator of some sort. He just told me to go back to the store. I have no idea how to reach anyone in authority.

I would appreciate feedback from anyone, especially if you are a victim of Hakim's Alleged Specialists! I am still unable to wear these glasses, either pair. They are too uncomfortable and cause headaches, which is the milder problem. Of course, since I am a woman, they are going to do whatever the hell they want to, aren't they? What do you think???

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